Telegram is the fastest way to reach us — our agents are watching that channel around the clock, and first replies there typically arrive in minutes rather than hours. Everything else on this page — the contact form, the response-time table, the fix-it guides and the FAQ — exists to get you an answer even quicker, and in many cases without needing to message anyone at all.
There are three ways to get hold of IC7, and they are genuinely different tools rather than three doors to the same queue. Picking the right one is the difference between an answer in five minutes and an answer tomorrow, so it is worth ten seconds of thought before you type.
If money is involved — a deposit that has not landed, a withdrawal sitting in pending, a login you cannot get past — go straight to Telegram support. It is a direct, one-to-one conversation with an agent who can look at your account, and it is the only channel where you should ever discuss transaction details. If you simply want to know what is new, which titles have just launched or when the next promotion drops, the community channel is the place. And if your question is long, layered or needs a paper trail — a complaint, a detailed bug report, a partnership enquiry — the contact form below gives you room to explain properly.
Whichever channel you choose, the same rule applies: no IC7 agent will ever ask you for your password or an OTP. Not on Telegram, not on the form, not anywhere. Keep that in mind and the vast majority of scams targeting Indian gaming players simply cannot touch you.
This is our primary support line and the channel we watch most closely. Use it for anything touching your account or your money: deposits that have not credited, withdrawals stuck in pending, verification, login trouble, or a bonus that did not appear. Send your registered mobile number, the transaction ID and a screenshot in your first message and an agent can usually resolve it in a single exchange.
Our open channel for players: new-game announcements, feature updates, maintenance notices, promotion news and general chat with other members. It is the quickest way to hear about a new title before it appears on the lobby. Because it is a public space, never post your mobile number, account ID, transaction screenshots or any personal detail there — the community channel is not a support desk.
Best for the queries that need space: a detailed bug report, a complaint you want to set out in full, feedback on a game, a responsible-gaming request, or anything you would rather write once and write properly. Pick a subject so it routes to the right person, describe what happened step by step, and include timings. Not the right choice when something is urgent — for that, use Telegram.
Ninety seconds of preparation is the single biggest thing you can do to speed up your own ticket. Here is exactly what to gather, and why it matters.
Almost every support conversation that drags on for days does so for the same reason: the first message did not contain enough for an agent to act on. "My withdrawal is not working" cannot be investigated. It triggers a reply asking for your number, then a reply asking for the reference, then a reply asking when it happened — and each round-trip costs hours of waiting, most of which is you waiting on us and us waiting on you. A message that arrives complete can often be resolved on the first read, because the agent can open your account, find the exact transaction and tell you what happened without ever asking you a question.
So before you open Telegram or the form below, take a moment and collect the five items on this list. If you cannot get all five, send what you have — an incomplete message is still better than no message — but every item you add pulls the resolution closer.
No genuine IC7 agent — on Telegram, on this form, on the phone, or anywhere else — will ever ask you for your account password or a one-time password (OTP). Not to "verify" you, not to "speed up" a withdrawal, not to "fix" a stuck deposit. There is no situation in which we need it. Anyone who asks is attempting to take over your account and steal your balance. Do not send it, do not "just confirm the last two digits", and do not install any screen-sharing or remote-access app at someone's request. Report the account to Telegram, block it, and tell us at our official support contact so we can warn other players. The only official IC7 channels are the two Telegram links on this page.
Take your time and tell us the whole story. The more context you give here, the fewer questions come back at you.
Real, hedged numbers rather than marketing promises. These are the times we typically hit, not guarantees.
| Channel | Availability | Typical first response | Best for |
|---|---|---|---|
| Telegram Support t.me/ravihere0 |
Monitored 24/7, with the heaviest agent coverage through the Indian evening and night (roughly 6 pm to 2 am IST) | Usually within a few minutes at peak hours; typically inside an hour when it is quiet | Deposits, withdrawals, verification, login problems, bonus queries, anything urgent |
| Telegram Community t.me/yn_games |
Open all the time; announcements posted as they happen | Community replies are typically quick, but this channel is not staffed as a support desk | New-game announcements, updates, maintenance notices, general player chat |
| Contact Form On this page |
Open 24/7 — you can write to us at any hour | Slower than Telegram by design; use it for detail rather than speed | Detailed bug reports, complaints, feedback, responsible-gaming requests, non-urgent queries |
Here is what actually happens once you raise something. An agent reads your message and tries to resolve it on the spot — a surprising number of issues are settled in that first exchange, because the answer is already visible in your account history. If it cannot be closed immediately, it gets logged with your account reference and passed to whoever owns that area: payments, verification, or the technical team for anything game-side. You will get an acknowledgement rather than silence, and you should feel free to chase it on the same Telegram thread. Keeping the whole conversation in one thread genuinely helps, because the full history stays attached to the case instead of being scattered across new messages.
Withdrawal and verification queries are prioritised ahead of everything else, and we make no apology for that — when a player's money is in motion, nothing else in the queue matters as much. A payout that has not landed jumps the line. Verification documents are reviewed ahead of general enquiries, because verification is usually the thing standing between a player and their first withdrawal. Feedback, feature suggestions and general questions sit lower in the queue and may take longer, especially during busy evenings. That is a deliberate trade-off: we would rather a good suggestion waits a day than a pending withdrawal does.
Four problems account for the bulk of everything that reaches our support desk. In each case there is a usual cause and a first thing to try — and quite often, that is all it takes.
The usual cause is not a lost payment — it is a payment that has not finished settling, or one made from a UPI ID or bank account in a different name from your IC7 profile. Deposits normally reflect within seconds, but a rail can lag by a few minutes. First thing to try: fully close and reopen the app so the balance re-syncs, and check your bank or UPI app to confirm the money actually left. If it debited and still has not appeared after fifteen minutes, send support the UTR, the exact time and a screenshot of the debit.
In most cases, pending means incomplete verification rather than a rejected payout — a first withdrawal runs alongside identity and payment checks, so it is almost always slower than the ones that follow. The other frequent cause is an outstanding bonus wagering requirement, which holds the associated balance until it is met. First thing to try: open your account and check that verification is approved and that the withdrawal target is in your own name. If both look right and hours have passed, send support the withdrawal reference and request time.
Most lockouts are one of two things: a password typed correctly but into the wrong account, or a changed mobile number that no longer receives the login code. Neither is fatal. First thing to try: use the in-app password reset with the mobile number you registered with. If that number is gone, do not open a second account — duplicate accounts breach our Terms and can get both suspended. Message support instead, from a stable contact, and be ready to prove identity so the original profile can be recovered.
The most common reason is that the promotion was not opted into before depositing, or the deposit did not meet the qualifying minimum for that offer. Bonuses are subject to eligibility and wagering conditions and are never automatic free cash. First thing to try: read the current conditions in our Bonus Terms and check that your deposit and timing actually matched them. If you believe you did qualify, message support with the deposit UTR, the time and the promotion name, and we will check the account log.
The eight questions our support desk hears most often, answered properly and without spin.
Still stuck? Message IC7 support on Telegram — it is the quickest way to get a human on your question. You can also read our responsible gaming guidance or the full Terms & Conditions.
105+ titles across slots, live casino, Teen Patti, Andar Bahar, fishing arcades and instant games — with a welcome bonus of up to ₹10,000, subject to Terms & Conditions. Support is a message away whenever you need it.
IC7 is intended strictly for adults aged 18 and above. Online gaming carries financial risk and should be treated as paid entertainment, never as a way to earn income. Set a budget before you play, take regular breaks, and stop when it stops being fun. Access is not permitted from the following states:
